Typically around 4-11 days! We need time to thoughtfully and carefully pack all customers orders and ensure they arrive in the best condition they can be.

Yes we do! Tracking is available on all of our items and is offered free of charge. Typically this is through Royal Mail.

Absolutely! We strive to deliver the best dog accessories in the UK, but in the unlikely event you are unsatisfied with your product just get in touch through our live chat or contact page and we will have your product returned with a refund in no time with no extra cost to you.

We have a live chat available which you are more than welcome to use for instant chats, open Mon-Fri 9am-7pm. If nobody is available please be patient and we will respond as soon as possible! We are also on Instagram if that is more convenient for you! Alternatively, if your query is non-urgent or you just want to send in pictures of your cute pup then feel free to go to our contact page or email us at contact@topwoof.store!